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VILO PRIVACY POLICY

Last updated July 26, 2021

Archived Policies

Our Commitment To You

This Privacy Policy sets out how Kivo Technology, Inc. dba Vilo Living and its affiliated companies ("Vilo", "we", "our" or "us") collect, use, disclose, process and protect the information that you give us when you use use a Vilo mesh Wi-Fi network (“Vilo Network”), and our company website at www.viloliving.com (“Website”). The Vilo Network requires you to set up one or more Vilo mesh Wi-Fi routers (each, a “Vilo Device”) using the Vilo app (“Vilo App”). We will use the information we collect about you from the Website and your Vilo Network only in accordance with this Privacy Policy, our Terms of Service, and applicable law.

This Privacy Policy is divided into three parts: 

  • Collection and Use of Information About Your Vilo Network. 
  • Collection and Use of Information from Our Website and for Marketing Purposes. This section explains how information is collected and used by Vilo from visitors to our company and e-commerce website located at www.viloliving.com (the "Website”).
  • Policies Applicable to Your Vilo Network & Our Website.

Collection And Use of Information About Your Vilo Network

Types Of Information Collected

This section explains the information that we collect about your Vilo Network.

One thing that should be very clear: Vilo does not and never will collect information about the websites that you visit, or your browser or search history, or any other content that you may access on the Internet while connected to your Vilo Network. 

Vilo collects the following information about your Vilo Network, some of which is considered personal data under applicable law. We use two domains -- viloliving.com and kivolabs.com – to collect this information. In this section, the “User” is the person who created the account linked to a Vilo Network.

Information Collected from Your Vilo Devices

MAC address

Firmware version

MeshID

Time zone

Network name and password (encrypted)

Internet connection type (DHCP, PPPoE, or Static IP)

Wi-Fi settings

Router status

Volume of data transferred

Information Collected from Devices Connected to Your Vilo Network (“Connected Device”)

Connected Device

MAC address

Device status

Connection mode (such as wired connection, 2.4G wireless connection, 5G wireless connection)

Access time

Other device settings

Volume of data transferred.

Phone on which Vilo App is installed (which is also a Connected Device)

Phone ID

Operating system

Software version

Model

Language

Time zone

User Account Information

Username

Password (encrypted)

Email address

Profile picture (optional)

Information You Submit to Vilo Support for Troubleshooting

Network status

Device negotiated speed and signal strength

Error logs

How Does Vilo Use the Information Collected from Your Vilo Network?

Data that Vilo collects through your Vilo Network is processed:  

  • To run your Vilo Network, including to provide usage reports for your Vilo Network;
  • To authenticate your Vilo Network’s account, to improve and administer our Services, or to address a User’s request for Vilo Support; and
  • Where Vilo otherwise has a legitimate interest in collecting the data, such product improvement and system security.

Collection and Use of Information from Our Website and for Marketing Purposes

What Information Does Vilo Collect about Website Visitors and Potential Customers?

This section explains how information is collected and used by Vilo about visitors to our Website at www.viloliving.com (each, a “Website Visitor”). This section also applies to the information we collect from you if you have purchased Vilo Device(s) on our Website or created an account. It also explains how we collect information about prospective customers for our marketing efforts.

 Information we collect from Website Visitors who create an account on the Website includes the following, some of which is considered personal data under applicable law:

Type of Information Collected

Purpose

IP Address

Standard web HTTP request; may be used for limited security login controls

Cookie (ours)

Standard web cookie used for dashboard session management

Cookie, pixel, device identifier or similar technologies, if used by our vendors to promote Vilo's products

Tools used by Vilo’s vendors to target ads for Vilo’s products (e.g. Facebook ads) or for website analytics (e.g. Google)

First, Last Name

Used for user identification

Email

Used as the primary login identifier

Password (encrypted)

Account registration, secure our Services and prevent fraud

Referrer

Standard web browser HTTP referrer; may be used for general internal business analytics

Request

Standard web HTTP request; may be used for general internal business analytics

Log Data

Provide the services you request, tell Website Visitors about products and services offered by Vilo, personalize your experience, secure our products and services, prevent fraud, and defend our legal rights and comply with the law

When you visit the Website, Vilo will collect certain log data, such as the IP address from which you are connecting to the Website, information related to the device you are using to visit the Website (e.g. browser type and version, device type, OS version) and the features and functions of the Website that you use (“Log Data”).

You have the option of creating an account on our Website. You will be asked to set up a username and unique password for account security purposes. You must not share your password with anyone. We may communicate with you through your account to send notices and promotional emails about our products and services. We offer a mechanism to opt-out from promotional emails as described in the “Opt Out of Targeted Advertising and Promotions”section below.

Account and Billing Information: If you purchase a Vilo Device from the Website, we will also collect billing, payment, and shipping information from you through our third-party payment processors and fulfillment vendors.

Communications with Vilo: Some Website Visitors may provide personal data to Vilo by sending us an email or filling out an online form on the Website. We use this information to answer their question(s), and may store that information for our record keeping, marketing, and advertising purposes.

Cookies, Pixels and Web Beacons: We also collect other data via the Website from Website Visitor through cookies and/or web beacons. Such information, some of which may be considered personal data under applicable law, may include IP address, pages viewed, browser type, Internet browsing and usage habits, how you browse and navigate the Website, Internet Service Provider, domain name, the time/date of your visit to the Website, the referring URL, and your computer’s operating system. For example, we may collect on a real-time basis information on how you use and navigate the Website. This may include mouse movements and how you scroll through the Website, but we do not collect keystroke data.  

If you consent to the use of cookies and web beacons when you visit the Website, we will collect information through those tools. Cookies are small data files stored on your hard drive by a website and web beacons are electronic images that may be used on our Website or in our emails. Cookies help us improve your experience on the Website as well as our marketing activities. We use cookies to see which areas and features are popular and to count visits to our Website. For more information about how to opt-out of cookies and web beacons after you have consented to their use, see the “Opt-out from Website Cookies/Web Beacons” section below.

Market Research/Surveys: From time to time, we may perform research (online and offline) via surveys. All survey responses are voluntary, and the information collected will be used to improve our products and services.

How Does Vilo Use the Information Collected?

Data that Vilo collects through the Website online and offline is processed:  

  • To provide, maintain, optimize, research and improve the Website;
  • To fulfill your and prospective Website Visitors’ requests;
  • To send information about purchases and your Vilo Network including confirmations, invoices, payment processing, technical notices, updates, security alerts, and support and administrative messages;
  • To communicate about products and services offered by Vilo. You can opt-out of receiving these messages at any time as described below in the section titled: “Opt-out of Targeted Advertising and Promotions”;
  • To manage your information and account, to improve and administer our Website, to contact Website Visitors to answer questions or resolve problems, or to verify your identity;
  • To conduct market research to improve our products and services;
  • To advertise and promote Vilo, Vilo Devices, and our services to customers and prospective customers, and to allow others to serve ads;
  • For other purposes disclosed to you at the time you provide data to us;
  • With your consent; or
  • Where Vilo otherwise has a legitimate interest in collecting the data, such as direct marketing, individual or market research, product improvement, anti-fraud.

Policies Applicable to Your Vilo Network & Our Website

How does Vilo Share Information?

In addition to the ways described in our Terms of Service and this Privacy Policy, Vilo may share information with others under the following circumstances:  

  • With our vendors, consultants and other service providers who perform services for us and need access to the information we collect to perform those services.
  • With you, as described in this Policy.
  • To comply with laws or to respond to lawful requests and legal process including to meet law enforcement requirements, and in order to investigate, prevent, or take action regarding suspected, or actual, prohibited activities, including but not limited to fraud and situations involving potential threats to the physical safety of any person.
  • To protect the rights and property of Vilo, our agents, customers, Website Visitors, and others including to enforce our agreements, policies, and Terms of Service.
  • To Vilo’s subsidiaries and affiliates as necessary to help us provide, support, and maintain the Services.
  • In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Vilo’s vendors, consultants and service providers with whom we share information include the following:

  • For the e-commerce website, shipping and mailing services (e.g. UPS and USPS), online transaction processing services (e.g. PayPal), and the e-commerce platform services (e.g. NopCommerce).
  • For the Vilo Devices and Vilo App, app development platforms (e.g. Google and Apple), data storage services (e.g. Amazon Web Services and Microsoft Azure), and customer service software solutions (e.g. Zendesk).
  • For marketing our products and services, social media platforms (e.g. Facebook), the Internet, over email (e.g. MailChimp) and on the Vilo App. In order to target and deliver our ads, we may need to share our customer information with advertising providers, which they use to deliver our promotions.

What Vilo does not do: We will never sell or rent the information we collect to a third party. 

Security Safeguards

VILO'S SECURITY MEASURES

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other such risks, we have implemented reasonable physical, electronic, and management-related measures to protect the information we collect from your Vilo Network and the Website.

We will take all possible measures to protect your personal information. You should, however, be aware that the Internet is not always secure. Because of this, we cannot guarantee the security or integrity of any personal information when it is being transmitted online in either direction.

WHAT YOU CAN DO

  • You can play your part in safeguarding your information by not disclosing your login password or account information to anybody unless such person is duly authorized by you.
  • Vilo cannot be held responsible for lapses in security caused by third party accesses to your information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security.
  • Your assistance will help us protect the privacy of your personal information.

Retention Policy

We will retain personal information (if necessary) for fulfilling the purpose for which it was collected or for complying with applicable legal requirements or permissions. As long as we can reasonably infer that a retention of personal information cannot fulfill the purpose for which it was collected, and we no longer need to retain the information for legal reasons, dispute resolution, enforcement of our agreements, or any other business-related purpose, we will cease to retain such personal information, or we will eliminate any ways in which such personal information may be associated with specific individuals.

You Have Control Over Your Information

OPTING OUT OF TARGETED ADVERTISING AND PROMOTIONS

If you do not wish Vilo to target you for advertising and promotions, you have these options:

  • To opt out of our promotional email program, make sure to uncheck the email subscription box during the purchase process. If you have signed up for marketing emails, you can unsubscribe directly by clicking on the "unsubscribe" link in the footer of all our marketing emails. 
  • To opt out of web-based interest-based marketing by third-party advertising companies, use the Digital Advertising Alliance’s WebChoices opt-out tool. You can read more about it here: https://youradchoices.com/choices-faq.
  • To request that Vilo not use your information with Facebook’s custom audience and lookalike audience program where we ask Facebook to find users with characteristics similar to Vilo’s existing customers, send an email to privacy@viloliving.com.

RIGHT TO REQUEST ACCESS TO OR DELETION OF PERSONAL INFORMATION

You have the right to request access to or deletion of personal information that we hold about you. When you request access to your personal information, you will be asked to verify your identity before your request is processed. After we have verified your identity, we will be able to process your request to either access or delete your personal information. We will respond to your request within the period specified by applicable data protection laws. If you wish to submit a request to access personal data we have about you, please write us a letter or send an email to the address provided below. Email: privacy@viloliving.com. We normally provide such services for free but reserve the right to charge a reasonable processing fee, if permitted by applicable law.

Certain Vilo services will be limited or unavailable to you following the deletion of personal information that we hold about you.

California Consumer Privacy Act (CCPA). California residents who have provided us with personal data (as defined in the CCPA) can also request and obtain from us once a year, free of charge, a list of the third parties (if any) to whom we have disclosed such personal data for such third parties’ direct marketing purposes in the prior calendar year, as well as the type of personal data disclosed to those parties.  If you are a California resident and would like such a list, please email privacy@viloliving.com. Vilo will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.

STORAGE OF PERSONAL INFORMATION

We store the information that we collect from your Vilo Network and the Website in the United States. To the extent that we may need to transfer personal information outside of the United States, we will implement appropriate security safeguards in order to ensure that all such transfers comply with applicable local data protection laws, and this will not change any of our commitments to safeguarding your personal information in accordance with this Privacy Policy.

OUR POLICY REGARDING CHILDREN

Vilo Network. Vilo requires that your Vilo Network be set up, configured and managed by an adult who is at least 18 years old. No-one under age 13 (and in some jurisdictions under 16) should set up, configure or manage a Vilo Network. If you believe that a child under 13 (and in some jurisdictions under 16) may have set up, configured or managed a Vilo Network or accessed a Vilo App, please contact us at privacy@viloliving.com, so that Vilo can investigate and delete any inappropriately obtained information.

Website. The Website is not directed to children. We do not knowingly collect through the Website personal information from anyone under the age of 13 (and in certain jurisdictions under the age of 16). If you are under 13 (and in certain jurisdictions under 16), do not attempt to create an account or send any information about yourself to us, including your name, address, telephone number, or email address. In the event that we learn that we have collected any such information from a child under 13 (and in certain jurisdictions under 16) through our Website, we will take reasonable steps to delete that information as quickly as possible. If you believe that we might have personal information from or about a child under 13 (and in certain jurisdictions under 16), please contact us at privacy@viloliving.com, so that Vilo can investigate and delete any inappropriately obtained information.

LINKS TO OTHER WEBSITES

Our Privacy Policy does not apply to third party websites, apps or services that are linked via the Website, Vilo App, or Vilo Network. Neither does our Privacy Policy apply to products and services offered by a third party.

The Website and/or Vilo App may include a third party’s products or services, and may contain links to other websites or apps. These other domains, websites, apps and services are not controlled by Vilo. We do not endorse or make any representations about websites, apps or services offered or run by third parties. We are not responsible for and cannot control how these third parties use the personal information that they collect from you. We strongly suggest that you read the privacy policy of each third party website, app or service that you use just as you have taken the time to read ours.

UPDATES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. Our Privacy Policy will display the date that it was last updated. If we make material changes to our Privacy Policy, we will provide you with additional notice (such as adding a statement to the Website or Vilo App or sending you a notification). We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the Websites and the Vilo Products will be taken as acceptance of the updated Privacy Policy.

CONTACT US

If you have any comments or questions about this Privacy Policy or any questions relating to Vilo’s collection, use, or disclosure of your personal information, please contact us privacy@viloliving.com or at the address below referencing “Privacy Policy” in the subject line. Our team will address your concerns. If your question itself involves a significant issue, we may ask you for more background information.

Kivo Technology, Inc. (dba Vilo Living)

3600 136th Pl SE, Suite 300, Bellevue, WA 98006